Frequently Asked Questions

Do I Need My Own Insurance?

No, you don’t need personal insurance coverage to book a car on Turo in the US. But, any personal insurance you may have that covers damage to the host’s vehicle would kick in before your Turo protection plan, except in limited situations for trips booked in Maryland.

In the US, any personal insurance you may have that covers damage to the host’s vehicle would kick in before your Turo protection plan, except in limited situations for trips booked in Maryland. When booking a car in the US, you’ll choose between three protection plans — Premier, Standard, or Minimum — to get the level of protection that’s right for you. On each trip, you’re covered with third-party automobile liability insurance provided under a policy issued to Turo by Travelers Excess and Surplus Lines Company.*

In New York state, you’ll also choose between Premier, Standard, or Minimum. With each plan, you’re covered with liability insurance of $1,250,000.* Protection plans for New York trips also include access to roadside assistance, priority phone support, and 24/7 customer assistance.

Do I need a US license to drive in the US?

No, you don’t need a US license to book a car in the US. But you do need a valid driver’s license — most international driver’s licenses are accepted in the US, Canada, and the UK.

Can other people drive a car that I booked?

Yes, multiple guests can drive the car you book on Turo, as long as they are all approved to drive. The primary driver (whoever booked the car) can add additional drivers with no fees or additional charges. Only the primary driver can request to add drivers; Turo hosts cannot do it for you. We encourage you to request to add additional drivers before your trip starts, though guests in the US and Canada can request to add a driver while a trip is in progress.

To speed up the process, have your additional driver create a Turo account and get approved to drive before you request to add them. All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked. You can request to add drivers via the “Trips” tab in the Turo app without additional driver charges or extra costs.

What is the cancellation policy?

You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee.

In the rare event a host cancels, you’ll be notified immediately so you can book another car, or we’ll help you find one. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account — your choice.

What happens if I have an accident?

If there’s an emergency or an issue with the car, call our emergency roadside assistance provider, available 24/7. We’ll make sure you’re safe, then help you get back on your way.

Can I get my car delivered to me?

Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on Turo near hundreds of airports, or you can have your car delivered for pickup and return at your hotel or vacation rental to save time and hassle. Some hosts offer free delivery, while others set their own delivery fee.

How do I get discounts when booking a car?

Many Turo hosts offer discounted prices for weekly and monthly trips, as well as “early bird” discounts for trips booked a week or more in advance. So, get the best deals and lowest rates possible by booking longer trips, at least a week in advance. Commercial Hosts may also offer weekly car rental and monthly car rental deals.*

On your Account page, make sure you’ve checked the box to receive email notifications, and enable push notifications from the Turo app in your phone settings — we’ll send you occasional promo codes, discounts, and deals!

Additionally, frequent travelers on Turo can get rewarded with the loyalty bonus — earn a promo code for one bonus day when you take trips totaling 10 days in a 90-day period!**

What are the cleaning and safety policies?

Under the enhanced cleaning policy, hosts are required to clean and disinfect their vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel. Turo hosts have access to training materials on enhanced cleaning practices to help prevent the spread of COVID-19 or other viruses.